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Maple Valley Ranch Online Reservations

We are asking that customers only book one group per time slot. If a slot already has customers booked we are asking customers to book in a different slot.

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Covid-19 Policy and Procedures

We have implemented the following restrictions and procedures to ensure the safety of our staff and customers
- If you have any symptoms of COVID-19 please rebook your adventure.
-Masks MUST be worn when getting on and off your horse. You can wear a mask that you bring with you or you can purchase a disposable mask for $1 at the time of booking. Unfortunately if you do not wear a mask you will not be permitted to go on the ride.
- Participants are not permitted to arrive any earlier than 15 minutes prior to your scheduled reservation. Upon arrival you must wait in your vehicle until your guide comes and gets you for your adventure.
- Only customers that are on the ride are permitted on the property.
- Our staff are not permitted to take pictures for customers.
- saddles and equipment are sanitized after each ride to ensure the safety of our customers.

About Online Booking

Due to COVID-19 we are only taking out one group per time slot. When booking if you see another group in a time slot please choose a different one. If you book with another group we will contact you to rebook your experience.

Reservation / Cancellation Policy

Refund and Cancelation Policy

Full payment will be required to guarantee your horse and reserve that time slot. The total amount of the experience will be charged in full for clients who are a "no-show" or fail to cancel their reservation within a 48-hour time period. If you are booking your experience within 48 hours of the actual reservation, there is no cancelation and you will be charged the full amount of the experience. We will be happy to give you a refund with proper 48-hour notice of a cancelation. A $40 administration fee per transaction applies to all refunds processed. We operate reguardless of weather unless there is lighning. It is your responsibility to watch the weather and dress accordingly or cancel an adventure within the 48 hour time period. If we need to cancel your adventure due to weather we will try and give as much notice as possible, in some cases you may show up and be told that you reservation is cancelled. In this case you can rebook for another date.

Late Arrival Policy

As courtesy to our other guests and staff, reservations will automatically be cancelled 15 minutes after your scheduled arrival time and charged according to the cancellation policy. We regret that late arrivals will not receive an extention of their reservation time. In special cases, and when our schedule will allow, we may be able to accomodate a partial ride. This will be at our discression and only with proper, advanced notification of your late arrival.

Policy Notices

Alcohol, Tobacco and Additional Policies

Please abstain from using alcohol or drugs prior to your adventure and tobacco while on our trips. Please refrain from feeding the animals as some have special dietary needs.

Thanks for your understanding.

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